Banquet
Rooms
Reception
2/2, TKP Main Road, MADURAI
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Hotel Policy

Hotel Policy

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1. Reservation & Payment Policy

Advance Booking: Guests are encouraged to book in advance to secure their preferred room type and date.

Confirmation: Reservations are confirmed only upon receipt of a booking confirmation email or SMS from the hotel.

Payment Options: We accept payments through major credit/debit cards, UPI, net banking, and cash. Corporate bookings may be eligible for invoice-based payment terms (subject to prior approval).

Advance Payment: A minimum of 50% advance payment is required to confirm reservations for rooms or banquet/event hall bookings. Full payment is to be settled before or at the time of check-in.

Group Bookings: Bulk or group bookings (more than 5 rooms) require a minimum of 75% advance.


2. Check-in & Check-out Policy

  • Check-in Time: 12:00 PM
  • Check-out Time: 11:00 AM

Early Check-in: Subject to availability. Additional charges may apply if check-in is before 8:00 AM.

Late Check-out: Allowed up to 2 hours post check-out time, subject to availability. Beyond this, half-day or full-day room charges may apply.

ID Proof Requirement: All guests must present valid government-issued photo identification (Aadhar Card, Passport, Voter ID, or Driver’s License) at check-in.


3. Cancellation & Refund Policy

Free Cancellation: Bookings cancelled more than 48 hours before check-in are eligible for a full refund.

Partial Refund: Cancellations made between 24–48 hours before check-in will incur a cancellation fee of 25% of the booking amount.

No Refund: No refunds will be made for cancellations within 24 hours of check-in or for no-shows.

Banquet/Event Bookings: Cancellation within 7 days of the event is non-refundable. Postponement requests may be accommodated at the hotel's discretion based on availability.


4. Privacy Policy

Hotel Venkateswaraa is committed to protecting your personal data:

- We collect only the necessary information required for reservation and identity verification.

- Your data is stored securely and is never shared with third parties, except when required by law enforcement.

- We may use your contact details to inform you of offers, confirmations, or feedback requests – but you can opt out anytime.


5. Hotel Rules & Regulations

No Smoking: Smoking is prohibited in all enclosed areas of the hotel. Designated smoking zones are available.

Pets: Pets are not allowed on the property.

Visitors: Non-resident guests are not allowed in guest rooms after 9:00 PM.

Conduct: Guests are expected to maintain decorum. Any misconduct or damage to property will result in immediate eviction and applicable charges.


6. Liability & Disclaimer

Guest Belongings: The hotel is not liable for loss or theft of personal belongings left unattended in rooms or public areas. Guests are advised to use in-room safes (if available).

Force Majeure: The hotel shall not be liable for failure to fulfill obligations due to causes beyond its control (natural calamities, strikes, government restrictions, etc.).

Damage to Property: Guests will be held responsible for any intentional damage caused to hotel property, and charges will be levied accordingly.

Service Interruptions: While every effort is made to provide uninterrupted amenities, the hotel is not liable for disruptions due to power failures, maintenance, or unforeseen technical issues.